All Systems Operational
Follow Up Boss App Operational
90 days ago
99.94 % uptime
Today
API Operational
Website Frontend ? Operational
App Server Operational
App Database Operational
Billing Internals Operational
Billing Operational
Outgoing Phone Calls Operational
Instant Calls internals Operational
Outgoing SMS Operational
Lead Email Processing Operational
iPhone App Operational
Android App Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Response Time
Fetching
App Uptime
Fetching
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 12:54 EDT
Monitoring - A fix is in place and we are seeing real-time events being properly processed. Refreshing your browser or closing existing tabs and opening new ones will also make sure the information being displayed is up to date.
Jun 9, 12:04 EDT
Identified - Real time updates to information on web interface and mobile apps is currently not functioning. For example, this means if you send a text or add a note, that will not immediately appear in the timeline/history for that contact. Refreshing the page will show that no information was lost. We are implementing a fix now to get this working again.
Jun 9, 11:29 EDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - We confirmed, this incident has been resolved. All group text messages are now being sent as normal.

Only text messages to existing group conversations were affected meaning if you texted same group of people before, sending new text to the same group of people didn't work on Sunday. Regular 1:1 text messages and texts to new group conversations (new group of people) were not affected and worked as normal.

If you sent group text messages on Sunday, June 6th, we recommend checking relevant contacts in Follow Up Boss to confirm the text was sent. If you don't see a sent text in history, please contact that person again via text or email/call.

We are really sorry about this outage and taking further steps to improve our internal processes and monitoring systems to prevent incidents like this in the future.
Jun 7, 02:26 EDT
Monitoring - A fix has been implemented and deployed, we are monitoring the results.
Jun 6, 22:50 EDT
Identified - We identified that sending replies to existing group text threads fails for some customers and working on the fix. In the meantime, you can send 1:1 text, email or call to communicate with the contacts affected. We'll post further updates here.
Jun 6, 18:47 EDT
Investigating - Attempts to send group text messages are failing. We are investigating with our third party texting provider and will update status here.
Jun 6, 17:07 EDT
Jun 6, 2021
Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021
Resolved - Third party has implemented a fix and we see all backlog of lead emails have been processed and new ones are being processed as normal so this incident is resolved.
Jun 1, 12:10 EDT
Identified - Third party has identified the issue and is working on a fix.
Jun 1, 11:43 EDT
Investigating - We are seeing delays in processing lead emails for followupboss.me lead email addresses due to problems with our service provider. We are in contact with them to resolve the issue.

These emails will be processed and retried automatically once the issue is resolved.

Lead emails and emails synced for contacts via connected email addresses (Inbox Lead Processing) is unaffected and working normally.

This issue is only for customers using @followupboss.me lead email addresses for processing their leads.
Jun 1, 11:34 EDT
May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.