All Systems Operational
Follow Up Boss App Operational
90 days ago
99.98 % uptime
Today
API Operational
Website Frontend ? Operational
App Server Operational
App Database Operational
Billing Internals Operational
Billing Operational
Outgoing Phone Calls Operational
Instant Calls internals Operational
Outgoing SMS Operational
Lead Email Processing Operational
iPhone App Operational
Android App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API Response Time
Fetching
App Uptime
Fetching
Past Incidents
May 30, 2020
Completed - The scheduled maintenance has been completed.
May 30, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:30 EDT
Scheduled - We will be undergoing scheduled maintenance to apply updates to our database servers that supports our Pixel tracking service
May 29, 13:41 EDT
May 29, 2020
May 28, 2020
Resolved - This incident has been resolved. The Follow Up Boss app was down from approximately 7:25pm - 7:35pm ET. We apologize for the downtime.
May 28, 19:46 EDT
Investigating - We are investigating the issue.
May 28, 19:28 EDT
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 03:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance to apply updates to our servers that handle Inbox Lead Processing and email syncing.

Lead emails and emails syncing from your connected email address will be slightly delayed during this period.
May 24, 22:09 EDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Resolved - If you were affected by this problem, we have removed any duplicates in your account. For any leads which were not processed correctly due to this problem, we have now processed these where possible. These affected leads have now been offered via First to Claim and will have their action plans applied as normal once the lead is claimed. For any leads we could not process at all we have tagged those with "ftc-unprocessed", so you can easily find them and take action as needed. We will send all affected account owners an e-mail with more details about how your account was affected and any further actions you may need to take.
May 20, 17:31 EDT
Identified - If you are not using First to claim feature, you are not affected by this problem.

We detected that First to claim leads were not being processed correctly from May 19th 11:10am EDT until May 20th 06:04am EDT. This problem could result in many duplicate leads created in Follow Up Boss and agents may not be notified and action plans not ran for those leads. This problem was cause by releasing a new beta feature that had some unforeseen adverse effects.

This change have been reverted and the problem is resolved for new leads coming in.

We are currently working on identifying more details about the impact of this bug and will take all actions necessarily to rectify the problem and prevent similar issues from happening again.
May 20, 06:26 EDT
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.