All Systems Operational
Uptime over the past 90 days. View historical uptime.
Follow Up Boss App Operational
90 days ago
99.95 % uptime
Today
API Operational
Website Frontend ? Operational
App Server Operational
App Database Operational
Billing Internals Operational
Billing Operational
Outgoing Phone Calls Operational
Instant Calls internals Operational
Outgoing SMS Operational
Lead Email Processing Operational
iPhone App Operational
Android App Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time
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App Uptime
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Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022
Outgoing SMS errors
Resolved - This incident has been resollved.
Jan 19, 19:28 EST
Investigating - We are seeing errors for outgoing SMS from our third party provider to specific carriers. We are investigating the issue and will update the status as soon as possible.
Jan 19, 16:41 EST
Webhook processing delayed
Resolved - This incident has been resolved.
Jan 19, 18:02 EST
Investigating - Calls to external webhooks are currently delayed including firing zapier.com "Zaps". We are investigating the issue and will provide updates here.
Jan 19, 16:23 EST
Jan 18, 2022
Text lead notifications not delivering
Resolved - A solution is in place and lead notifications are delivering again as of 9:27pm ET
Jan 18, 21:47 EST
Investigating - Our third party texting provider is performing maintenance that is causing lead notification text messages to fail to deliver. Customers will still receive web browser and other non-text based notifications. We are investigating the issue.
Jan 18, 20:25 EST
Database server unavailable for subset of customers
Resolved - This incident has been resolved.
Jan 18, 15:34 EST
Monitoring - We have identified and addressed the problem and the system is processing normally. We will continue to monitor.
Jan 18, 13:25 EST
Investigating - We are investigating elevated errors accessing our databases which can affect ability to access our site and mobile apps, as well as lead processing and text and phone communications. We will provide updates here.
Jan 18, 13:06 EST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Database server maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 03:55 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 EST
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. Web app, mobile apps and API may not be available during some time in the maintenance window. Leads coming via lead email addresses (yourname@followupboss.me) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Jan 13, 12:30 EST
Jan 14, 2022
SMS Notification Delivery Delays and Failures
Resolved - This incident has been resolved.
Jan 14, 17:06 EST
Update - We have seen recovery to our SMS notification delivery rates, but our upstream provider has still not cleared the outage on their status page. We will continue to monitor the situation.
Jan 14, 14:45 EST
Monitoring - Our provider for SMS notifications (new leads, lead alerts, etc) is currently tracking an outage that we were alerted to at 11am ET. As a result SMS notifications from Follow Up Boss may be delayed or fail to be delivered. Please see https://status.bandwidth.com/ for more details. This does not affect SMS messages sent to leads via the FUB app or Action Plans, only SMS notifications sent to users. We will provide an update when issue is cleared by our provider.
Jan 14, 11:24 EST
Jan 13, 2022
Undelivered SMS Notifications
Resolved - Between 1/12 9:15am ET and 1/13 10:30am ET, SMS notifications were not being properly delivered. This includes all SMS Notifications types for new leads, lead alerts, and so on. Email, push, and browser notifications continued to function during this time. We advise all customers to check their Follow Up Boss accounts for missed notifications and sincerely apologize for this issue.

We have improved our monitoring around this area to better proactively alert customers, and will follow up with our SMS provider for an explanation about why this occurred.
Jan 13, 11:15 EST
Jan 12, 2022
Intermittent connection failures from web browser and iOS mobile app
Resolved - This incident has been resolved.
Jan 12, 15:16 EST
Update - We have made a configuration change to address this and will continue to investigate and monitor this issue. Please continue to report any connection failures to our support team.
Jan 10, 19:13 EST
Investigating - We are investigating users experiencing errors when connecting to our followupboss.com website from browsers and when using our Apple iOS mobile app. We will provide updates here.
Jan 10, 15:31 EST
Jan 11, 2022
Webhook processing delayed
Resolved - This incident has been resolved.
Jan 11, 12:23 EST
Monitoring - Our systems have caught up with delayed webhook requests and the system is operating normally again. We will continue to monitor.
Jan 11, 11:43 EST
Investigating - Calls to external webhooks are currently delayed including firing zapier.com "Zaps". We are investigating the issue and will provide updates here.
Jan 11, 10:59 EST
Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

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