In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 00:00 EDT
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. Web app, mobile apps, and API may not be available for impacted customers during these periods. Leads coming via lead email addresses (yourname@followupboss.me) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Mar 19, 2024 00:00-02:00 EDT
Follow Up Boss Web Application ? Under Maintenance
90 days ago
99.97 % uptime
Today
API ? Under Maintenance
90 days ago
99.97 % uptime
Today
iPhone App ? Under Maintenance
90 days ago
99.97 % uptime
Today
Android App ? Under Maintenance
90 days ago
99.97 % uptime
Today
Follow Up Boss Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

Unresolved incident: Database Server Upgrades.

Mar 18, 2024
Resolved - We have not seen any further errors related to SMS or calling. We are closing this incident.
Mar 18, 23:56 EDT
Monitoring - Outbound connectivity was restored as of 9:54PM ET. We will continue to monitor connectivty.
Mar 18, 22:01 EDT
Investigating - The third party which provides functionality for outbound SMS and calling is currently experiencing a service disruption.

The engineering team has been notified and is working towards a resolution.

We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.

Mar 18, 21:53 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 10:39 EST
Monitoring - Traffic has been restored as of 3:15am ET. We are continuing to monitor and work with our hosting provider to ensure stability but normal operations have been restored.
Mar 8, 03:41 EST
Investigating - One of the Follow Up Boss database servers is currently unavailable which is preventing up to 20% of customers from accessing the system. We are actively working on the problem with our hosting provider and will provide updates here as soon as possible.
Mar 8, 03:07 EST
Completed - The scheduled maintenance has been completed.
Mar 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 01:00 EST
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. Web app, mobile apps, and API may not be available for impacted customers during these periods. Leads coming via lead email addresses (yourname@followupboss.me) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Mar 7, 16:18 EST
Completed - The scheduled maintenance has been completed.
Mar 8, 01:24 EST
Verifying - Verification is currently underway for the maintenance items.
Mar 8, 01:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 EST
Scheduled - We are going to be performing upgrades to Inbox Apps. During this maintenance window you may not be able to reply to Inbox Apps from Follow Up Boss.

For integration partners: The Channels and Inbox Apps APIs will return HTTP 503 and not accept new messages or message/conversation updates during the maintenance window. Please retry any messages or conversation updates once the maintenance window concludes.

Mar 7, 11:57 EST
Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 08:58 EST
Monitoring - Errors for impacted users were resolved as of 2:24AM ET. We are continuing to monitor application performance.
Mar 7, 02:44 EST
Investigating - We are extending the previous maintenance window, as we are detecting connectivity errors for a subset of our users. We are actively troubleshooting the error, and anticipate we will have connectivity restored for the impacted users soon.
Mar 7, 01:12 EST
Completed - The scheduled maintenance has been completed.
Mar 7, 01:00 EST
Update - We encountered some errors for a portion of our users. We are extending this outage as we resolve the underlying errors.
Mar 7, 00:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 00:00 EST
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. Web app, mobile apps and API may not be available for impacted customers during these periods. Leads coming via lead email addresses (yourname@followupboss.me) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Mar 6, 01:11 EST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 EST
Scheduled - We are going to upgrade our DB servers to make Follow Up Boss faster and more resilient to usage spikes. During this maintenance window, we will be upgrading a segment of our customers. Web app, mobile apps and API may not be available for impacted customers during these periods. Leads coming via lead email addresses (yourname@followupboss.me) and Inbox Lead Processing may be delayed until the maintenance is completed. Leads coming via API may not be processed during the time API is not available.
Mar 5, 10:40 EST
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 17:01 EST
Monitoring - Traffic appears to be returning to normal. We will continue to monitor to ensure stability.
Mar 5, 14:18 EST
Investigating - Our monitoring is showing unusually low traffic from the Zillow 2-Way Sync integration. We are currently investigating to determine the cause. We will provide updates here as we have them.
Mar 5, 13:32 EST