Resolved -
This incident has been resolved. Call transcriptions and summaries are now appearing normally in Follow Up Boss.
Aug 10, 02:39 EDT
Update -
New call transcriptions are now appearing in Follow Up Boss. Our teams continue to work on a fix for call summaries. We will share more information here as it becomes available.
Aug 9, 17:25 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 9, 16:13 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 9, 12:58 EDT
Investigating -
We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.
Aug 9, 11:53 EDT