Identified - We identified that syncing page views and form submissions via website integration (Follow Up Boss Pixel) has been delayed since Friday, March 27th 8pm EDT. This means Web Activity data and Marketing Report in Follow Up Boss web app may not have been updated for some leads since that time. Also new leads from web form submissions were not created in FUB.

No data have been lost, we identified the problem and the queue of website data is being processed at full speed now. It may take a day to get processed completely and will be populated into Follow Up Boss.

No other systems were affected, e.g. new leads coming via Inbox Lead Processing (connected Google email), forwarded to followupboss.me email addresses, Zillow Tech Connect or Realtor.com direct integration were not affected and were processed as normal.

We are monitoring processing of the website data queue at the moment to make sure all page visits and form submissions make it safely into Follow Up Boss. We will also improve our website integration and monitoring systems to prevent incidents like this in the future.
Apr 1, 04:48 EDT
Follow Up Boss App Operational
90 days ago
99.93 % uptime
Today
API Operational
Website Frontend ? Operational
App Server Operational
App Database Operational
Billing Internals Operational
Billing Operational
Outgoing Phone Calls Operational
Instant Calls internals Operational
Outgoing SMS Operational
Lead Email Processing Operational
iPhone App Operational
Android App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API Response Time
Fetching
App Uptime
Fetching
Past Incidents
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Resolved - We found and have fixed a database outage. This affected all customers and has now been resolved. All automated processing that was unable to process at the scheduled time has been re-run and all systems are operating normally again.

We apologize for the downtime and will continue to monitor systems.
Mar 19, 11:47 EDT
Investigating - We are investigating this system outage and will update here shortly.
Mar 19, 10:53 EDT
Mar 18, 2020

No incidents reported.