Voice calls on desktop unavailable

Incident Report for Follow Up Boss

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 08:35 EDT

Monitoring

We are observing calling on desktop returning to normal. We will continue to monitor for full recovery.

Posted Oct 20, 2025 - 07:33 EDT

Identified

Voice calls on desktop may be intermittently unavailable due to an outage with our voice provider. Our teams are engaged and working towards a resolution as quickly as possible.

Workaround: If you are unable to make voice calls from desktop you can navigate to your user settings, scroll to the Outgoing Calls section, and change Calling Method to "Always use mobile phone" to have desktop calls bridged to your cell phone.

Posted Oct 20, 2025 - 07:19 EDT

This incident affected: Follow Up Boss Web Application.