Database server unavailable for subset of customers

Incident Report for Follow Up Boss

Resolved

This incident has been resolved.

Posted Jan 18, 2022 - 15:34 EST

Monitoring

We have identified and addressed the problem and the system is processing normally. We will continue to monitor.

Posted Jan 18, 2022 - 13:25 EST

Investigating

We are investigating elevated errors accessing our databases which can affect ability to access our site and mobile apps, as well as lead processing and text and phone communications. We will provide updates here.

Posted Jan 18, 2022 - 13:06 EST

This incident affected: Follow Up Boss Web Application, API, iPhone App, and Android App.