Action Plan emails failed to send

Incident Report for Follow Up Boss

Resolved

All delayed action plan emails have now been sent.

Posted Sep 26, 2018 - 13:49 EDT

Monitoring

We have identified the issue causing delays in sending Action Plans and are currently processing the backlog of unprocessed Action Plans from the outage period. We will update this message when we have processed all action plan items, which should complete within the next two hours.

Posted Sep 26, 2018 - 12:50 EDT

Identified

While improving the security of our servers we inadvertently blocked outgoing emails on one of our application servers, which caused 50% of action plans emails to not be sent between 10:30 AM ET on Sept 25th and 9:00 AM ET today (Sept 26th). We will retry sending these action plan emails for all action plans which have not been paused since then.

Posted Sep 26, 2018 - 09:35 EDT

This incident affected: Follow Up Boss Web Application.