Database connectivity issue
Incident Report for Follow Up Boss
Resolved
We experienced database connectivity issues on both of our front-end web servers which resulted in all users not being able to access their FUB account from 4:55am ET - 5:40pm ET. All lead emails during this time will have automatically been retried and processed. We are looking further into the root cause to see how we can prevent issues like these in future.
Posted 4 months ago. Aug 01, 2018 - 05:52 EDT
This incident affected: Follow Up Boss App, API, Website Frontend, App Server, App Database, Billing Internals, Billing, Outgoing Phone Calls, Instant Calls internals, Outgoing SMS, Lead Email Processing, and iPhone App.