Resolved -
This incident has been resolved.
May 12, 17:12 EDT
Monitoring -
We're seeing delay times returning to normal. We will continue to monitor to ensure stability.
May 12, 16:34 EDT
Identified -
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
May 12, 16:12 EDT