Follow Up Boss Status

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Completed - The scheduled maintenance has been completed.
Apr 17, 01:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:30 EDT

Scheduled - We will be undergoing scheduled maintenance to apply updates to our servers that handle Inbox Lead Processing and email syncing.

Lead emails and emails syncing from your connected email address will be slightly delayed during this period.
Apr 16, 15:26 EDT

Apr 16, 2024

Realtor.com Leads Delayed

Resolved - This incident has been resolved.
Apr 16, 18:55 EDT

Monitoring - The issue with lead flow has been resolved. We will continue to monitor the issue.
Apr 16, 18:05 EDT

Identified - Realtor.com team have identified the issue, and are actively working to resolve the connection issue.
Apr 16, 17:55 EDT

Investigating - We have identified an issue with delivery of Realtor.com leads through the Realtor.com RDC API integration.
We are currently investigating with their technical staff.
Realtor.com leads captured through connected email will still be processed normally.
Apr 16, 16:48 EDT

Apr 15, 2024

Widespread Service Disruption

Resolved - This incident has been resolved.
Apr 15, 12:56 EDT

Monitoring - The cause of the disruption appears to have been an unusually high spike in traffic that, for a few minutes, outstripped the rate at which server capacity could automatically scale. We have implemented a fix, and our monitoring indicates that the site's availability is returning to normal.
Apr 15, 12:37 EDT

Investigating - We are currently experiencing a service disruption.

We are working to identify the root cause and implement a solution.

This disruption is affecting a broad number of customers and features of Follow Up Boss.

We will post updates here as they become available.
Apr 15, 12:11 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Android Push Notifications Upgrade

Completed - The scheduled maintenance has been completed.
Apr 11, 00:39 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 EDT

Scheduled - Push notifications for our Android app will be undergoing maintenance during this time and may not function correctly. We expect the downtime to last no longer than an hour. If you are relying on Android push notifications in the Follow Up Boss app during the maintenance window please use another notification channel to be informed about your Follow Up Boss activity.
Apr 8, 11:35 EDT

Apr 10, 2024

Inbound lead email processing delayed

Resolved - This incident has been resolved.
Apr 10, 11:57 EDT

Monitoring - A fix has been implemented and any lead emails that were delayed have now been processed. We will continue to monitor.
Apr 10, 11:26 EDT

Investigating - We are seeing delays in processing inbound lead emails. We are working to identify the root cause and implement a solution. Leads are not being lost but may be delayed by up to 30 minutes before appearing in Follow Up Boss.

We will post updates here as they become available.
Apr 10, 11:15 EDT

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

Email server database upgrade

Completed - The scheduled maintenance has been completed.
Apr 6, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 EDT

Scheduled - We will be undergoing scheduled maintenance to apply updates to our servers that handle Inbox Lead Processing and email syncing.

Lead emails and emails syncing from your connected email address will be slightly delayed during this period.
Apr 5, 13:09 EDT

Apr 5, 2024

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